Understanding Rednote Storage
How long are my Rednote messages stored?
Your Rednote message is securely stored in our system until the delivery is confirmed. Once delivered, the message will remain available for download for 60 days, after which it will be permanently deleted from our system.
What happens after my Rednote message is delivered?
Once delivery is confirmed and executed, the recipients will have 60 days to download the message. After this period, the message and all associated media will be automatically and permanently deleted from our system to ensure privacy and security.
Can I extend the availability of my message after delivery?
No, Rednote messages are designed for time-sensitive, private delivery. Once the 60-day download period expires, the message is permanently removed from our system.
Can I export or download my own Rednote message before delivery?
No, once a Rednote consignment is confirmed, editing or downloading from Rednote User Portal is not allowed. However, since you record the video message using your own device before uploading, you can keep a backup copy for yourself. Additionally, when you upload your Rednote, a copy is automatically stored in your Google Drive as an extra backup. This ensures that you still have access to your original message outside of the Rednote system.
Is there a way to recover a Rednote message after it has been deleted?
No, once a Rednote message is deleted from our system, it cannot be recovered. We strongly advise recipients to download and save the message within the 60-day window to avoid loss.
How can I ensure my Rednote message is safely stored before delivery?
Rednote messages are stored in a secure, encrypted environment until delivery. To ensure your message is preserved:
- Keep a backup copy of your recorded message on your personal device before uploading.
- Your uploaded message is also saved in your personal Google Drive for extra backup.
- Keep your Rednote account credentials secure.
- Set up a backup notification system so recipients are aware of the delivery.
Can I edit or cancel a Rednote message before delivery?
You cannot edit a Rednote message or video after it has been uploaded.
However, you can cancel the consignment if delivery has not been triggered.
If you wish to update your message, you can cancel the existing Rednote and upload a new one.
Where can I find more details about Rednote’s storage and security?
For more information on Rednote’s secure storage and delivery process, please visit our official website or contact our support team.